My Personal Guarantee
I am very attentive towards details when constructing cages because I offer a satisfaction guarantee for 30 days after you receive your new Palace Cage. (This does not include Stainless Steel or custom cages)
This not only gives you an opportunity to view your cage but to use and judge it's performance. My satisfaction guarantee means you do not owe me a reason to request a return. Simply ask and I will refund your purchase price.
All you really risk is the shipping. Shipping is the burden of the buyer and considered "cost of doing buisness". I do not refund shipping costs under any circumstances.
My record speaks for itself
I have had 3 returns in 14 years. I have built hundreds of cages, and have an overwhelming response of getting more than expected. And customers keep coming back , ordering multiple cages, many times five and six cages.
In addition to my personal satisfaction guarantee, I offer a Lifetime guarantee on welds and workmanship. Though, I have never needed to honer this.
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